Get help from the Lucky 7 team.
Email Support
support@lucky7.studio
- Response within 24 hours
- Include detailed information for faster help
- Attach screenshots if relevant
What to Include
When contacting support, please provide:
For Technical Issues
- What you were trying to do
- What happened instead
- Error messages (exact text or screenshot)
- Browser and version
- Operating system
- Account email address
For Billing Questions
- Account email address
- Invoice number (if applicable)
- Subscription plan
- Specific question or issue
For Feature Requests
- Describe the feature
- How it would help your workflow
- Use cases or examples
Response Times
Standard Support (All plans)
- Email response: Within 24 hours
- Typically much faster (2-4 hours)
Priority Support (Pro/Enterprise)
- Faster response times
- Dedicated support channel
- Same-day resolution for critical issues
Self-Help Resources
Before contacting support, try:
Search Help Center
- Browse documentation
- Search for your issue
- Check troubleshooting guides
FAQ
- Common questions answered
- Quick solutions
- View FAQ →
Troubleshooting Guide
Chat Assistant
- Ask AI for quick help
- Available 24/7
- Good for simple questions
Community (Coming Soon)
Discord Server
- Chat with other users
- Share workflows
- Get community help
Forum
- Ask questions
- Search past discussions
- Community-driven solutions
Social Media
Twitter/X: @lucky7studio
- Platform updates
- Tips and tricks
- Feature announcements
LinkedIn: Lucky 7 Studios
- Company news
- Industry insights
Report a Bug
Found a bug? Help us fix it:
- Email support@lucky7.studio
- Subject: "[BUG] Brief description"
- Include:
- Steps to reproduce
- Expected vs actual behavior
- Screenshots/videos
- Browser/OS info
Feature Requests
Have an idea? We'd love to hear it:
- Email support@lucky7.studio
- Subject: "[FEATURE] Your idea"
- Describe:
- What you want
- Why it's useful
- How you'd use it
Security Issues
Found a security vulnerability?
Email: security@lucky7.studio
Please DO NOT post security issues publicly.
Business Inquiries
Partnerships: partnerships@lucky7.studio
Press/Media: press@lucky7.studio
Sales: sales@lucky7.studio
Office Hours (Coming Soon)
Live support sessions:
- Screen sharing
- Real-time help
- Scheduled appointments
Feedback
We value your feedback:
What's working well?
What could be better?
Feature suggestions?
Email us at support@lucky7.studio
Next Steps