Common issues and solutions for Lucky 7 users.

Account & Login

Can't log in

• Verify email and password are correct
• Check Caps Lock is off
• Try "Forgot Password" to reset
• Clear browser cookies
• Try incognito/private mode

Email not verified

• Check spam/junk folder
• Click "Resend verification"
• Add noreply@lucky7.studio to contacts
• Contact support if still missing

Forgot password

• Click "Forgot Password" on login page
• Check email for reset link
• Link expires in 1 hour
• Request new link if needed

Generation Issues

Generation failed

• Check error message for details
• Verify you haven't hit usage limits
• Try a different model
• Simplify your prompt
• Check internet connection

Generation is slow

• Some models take longer (up to 2 minutes)
• Try a faster model (FLUX Schnell, SeeDance)
• Check your internet speed
• Wait for non-peak hours
• Close unnecessary browser tabs

Poor quality results

• Use more detailed prompts
• Try a higher quality model
• Adjust quality settings
• Increase resolution
• Try generating multiple times

Hit usage limit

• Check Dashboard for current usage
• Wait for next billing period
• Enable overage billing (Pro/Enterprise)
• Upgrade your plan

Canvas & Boards

Board won't load

• Refresh the page
• Clear browser cache
• Try a different browser
• Check internet connection
• Contact support if persistent

Can't add nodes

• Verify you're not in View Only mode
• Check if board finished loading
• Try refreshing the page
• Clear browser cache

Nodes won't connect

• Verify data types match
• Check handles are compatible
• Remove existing connections first
• Ensure no circular dependencies

Board is slow/laggy

• Close other browser tabs
• Reduce number of visible outputs
• Organize/simplify board
• Try Chrome for best performance
• Reduce browser extensions

Changes aren't saving

• Check internet connection
• Look for save indicator (cloud icon)
• Try manual save (Ctrl/Cmd + S)
• Refresh and check if changes persist

Timeline Editor

Video won't play

• Check file format (MP4 recommended)
• Update your browser
• Disable browser extensions
• Try different browser
• Re-import the file

Can't export video

• Check available disk space
• Verify export settings
• Try lower quality setting
• Check internet connection
• Contact support if fails repeatedly

Audio out of sync

• Verify FPS matches original content
• Check clip hasn't been split incorrectly
• Re-import audio if needed
• Adjust timing manually

Export takes forever

• Choose lower quality setting
• Reduce composition length
• Close background applications
• Check internet connection

Payment & Billing

Payment failed

• Verify card details
• Check sufficient funds
• Try different payment method
• Contact your bank
• Update billing address
• Contact support@lucky7.studio

Can't upgrade

• Verify payment method added
• Check card isn't expired
• Try different browser
• Disable browser extensions
• Contact support

Wrong charge amount

• Check invoice for details
• Verify plan and seats
• Check for overage charges
• Review billing history
• Contact support with invoice number

Subscription not active

• Check payment processed successfully
• Verify no payment failures
• Look for email confirmation
• Check subscription status in Billing
• Contact support

Collaboration

Can't share board

• Verify you're the board owner
• Check internet connection
• Try toggling sharing off/on
• Generate new share link
• Contact support

Shared board shows "Private"

• Link may have been revoked
• Request new link from owner
• Verify link copied correctly
• Try different browser

Can't edit shared board

• You may have View Only access
• Ask owner for edit permissions
• Verify you're logged in
• Check board finished loading

Team members can't join

• Verify invitation sent to correct email
• Check invitation hasn't expired
• Ensure organization has available seats
• Resend invitation

Browser Issues

Site not loading properly

• Clear browser cache
• Disable browser extensions
• Try incognito/private mode
• Update browser to latest version
• Try different browser

Features not working

• Enable JavaScript
• Allow cookies and storage
• Check browser compatibility
• Update to latest version
• Try Chrome or Firefox

Upload failed

• Check file size (max 100MB)
• Verify file format supported
• Check internet connection
• Try smaller file
• Try different browser

Performance

Slow generation

• Check internet speed (5+ Mbps needed)
• Close unused tabs
• Disable browser extensions
• Restart browser
• Try different time of day

UI is laggy

• Close unnecessary tabs
• Reduce active boards
• Clear browser cache
• Restart browser
• Check system resources

High memory usage

• Limit open boards
• Clear old generation outputs
• Restart browser regularly
• Close unused applications

Network & Connection

"Network error" message

• Check internet connection
• Try refreshing page
• Check status.lucky7.studio
• Wait and retry
• Contact your IT department

Connection lost

• Verify internet connectivity
• Check WiFi signal
• Try wired connection
• Disable VPN temporarily
• Contact your ISP

Still Need Help?

If none of these solutions work:

Email Support support@lucky7.studio Include:

• What you tried
• Error messages
• Screenshots
• Browser and OS
• Account email

Check Status status.lucky7.studio See if there's a known issue

Community Ask in Discord or forums (coming soon)

Next Steps

• View FAQ
• Contact support
• Check account settings